Excellent hotel located in a good area with restaurants, coffee shops, and a cafeteria nearby. Excellent room with a rain shower and enough space. - Fantastic staff and smooth check-in process. - the main bar on-site is a nice touch. - the pool area is well-maintained.

Place was modern and luxurious, really enjoyed the stay.

We had a laptop-compatible safe, a minibar and an iron in the standard double room.

Its staff were really polite.

Situated in a great location making it easy to explore nearby attractions such as the beach, restaurant, ballroom, and the royal opera house, this place offers a stylish and fantastic experience.

I had bad experience with the staff during the stay, they are not responsive at all unless you keep tips to be served nicely. Bad laundry services with very high rates ($30) for preesing of one thoub and gutra!!! Executive suite with broken coffee maker machine for three nights. No adapter for 3 nights. I really got creasy, don't ask for Duty Mgr cause he won't reply (so busy!!!!)

The outdoor facilities, namely, garden and pool area. The check-in process at the 4th floor club desk was swift and efficient.Great sea-view from the room. The impressive entrance lobby and atrium. Very good selection of bars and restaurants.

Bathroom had seen better days and could do with a refurb. No stand-alone shower. At busy times service very slow at outdoor "Tomato" restaurant and also around pool area.

I requested a standard queen room and was pleasantly surprised when I was upgraded to a clean room with a balcony.

This hotel is modern and offers delicious breakfasts with friendly staff. the services are great, including an excellent pool. - the location is fantastic, just 1 mile from Royal Opera House Muscat. - They have alcoholic beverages available in the English bar. - Thank you for a relaxing stay.

The location was unique, the staff was wonderful. Even the Muscat International airport was not so far, 18 minutes drive away. We truly enjoyed the room: it was comfortable and marvelous...

One of your Receptionist was excellent - actually all of them were very good but this particular lady stood out. I had visited Muscat before and had eaten at the Italian Restaurant at the Shangri-la Hotel. I had no recollection of the name of the restaurant but this particular lady found out the name and made the booking for me - she went out of her way to do this and to provide a level of service that was over and above what I expected.

Little bit shabby, rooms etc could do with updating and maintenance.

The breakfast is extraordinary with a variety of intercontinental foods, eggs cooked to order, and delicious cake. the staff is competent and dedicated to providing great service. - the rooms are well-maintained, quiet, and the beds are very comfortable.

My room was on the second floor and had a nice view of the sea. However even though I am a platinum member with Holiday Inn (same group), I was not allowed access to the club floor lounge and there were no upgrades or any perks allowed. I think that the Holiday Inn group need to examine their policies regarding an upgrade because in any other Intercontinental hotel there is always an upgrade but not in this one. This hotel just does the minimum needed and their customer service is not very friendly or helpful.

One needs to ask for a higher floor because the hotel has a nightclub on the lower level and you can hear the "thump" "thump" of the drums as late as 3AM in the morning. The concierge does not have information about restaurants and tours and the hotel is very unhelpful about giving information about independent operator tours. There is no doorman to help with your luggage which I thought of a strange for a five star hotel

Comfort, quite, good service and restarurant, good for kids

Beach side was poor, i understand that it is open to the public but the hotel can put some facilities on the beach to serve its customers.

Neat and beautifully designed units

Superbly friendly staff. Variety of excellent meal options. - Fast check-in process. - Great location near the beach. - Walking distance to restaurants in Al Qurum. - Close to sheesha cafes, the beach, and the mosque

The friendliness and effiency of the staff the perfect location and the excellent food